Data Privacy Statement
This Privacy Policy describes how Ashton's handles personal information collected through Lucky Mahjong — Match & Earn. We take your privacy seriously.
Last updated: 2026-09-21. If you have questions about this policy, email quickcareteamquicksupport@touchpluspro.com.
Whether you play Lucky Mahjong — Match & Earn on iOS or Android, this Privacy Policy applies to all information we collect through the app.
We are committed to handling your information responsibly and in compliance with applicable privacy laws.
Age Requirement: This app is intended for users who meet the minimum age required by Google Play and local law.
We're here to help with any privacy questions. Reach us at our support team.
Product Privacy Notes
This Policy applies to Lucky Mahjong — Match & Earn in the context of its app presentation. References to activity may include ordinary screens, ad placements, diagnostics, support requests, or interface messages where applicable.
The product theme does not change the categories of data described below. We focus on app operation, safety, advertising disclosure, support, and user privacy rights.
How We Collect Information
To run Lucky Mahjong — Match & Earn and make it better, we collect certain information from and about you. We keep this list as short as possible.
Technical Data We Collect Automatically
Every time you play, we may receive:
- Your device model and operating system
- A unique device or advertising identifier
- How long you play and which features you use
- Technical logs if the app crashes
- Your general region (country-level, from your IP address)
Not Collected: Precise GPS location, contacts list, camera/microphone access, payment information, biometric data, or health information.
Third-Party Platform Accounts: Connecting via Google Play Games may share platform-level identifiers and game data with us, subject to the privacy policies of those platforms.
Children: We do not intentionally collect personal data from children under 13. If you are a parent and believe your child has shared personal information with us, please contact our support team.
Analytics data is pseudonymized — it is linked to a device ID, not your real name or email address.
To learn more or ask questions, reach us at our support team.
Purposes for Processing Your Data
We only use your information in ways that help us deliver and improve Lucky Mahjong — Match & Earn. This section explains those uses.
To Deliver the Game
- Provide gameplay features and content
- Sync your progress across devices
- support app operation
- Respond to customer support requests
Analytics and Improvement: Pseudonymized usage data helps us prioritize bug fixes, improve game balance, and design better features based on how players actually play.
Protecting the Game Community: Data helps us identify and address bad actors — cheaters, fraudsters, and abusive users — to keep Lucky Mahjong — Match & Earn fair and enjoyable for everyone.
Support and Notifications: If you contact our support team, we use your email to respond. We may also send important in-app notices about updates, maintenance, or policy changes.
Important: Ashton's does not sell, rent, or trade your personal information to third parties.
For questions about data use, email our support team — we respond within 30 days.
Third-Party Data Sharing
Ashton's does not sell or trade your personal information. We share it only when necessary to operate Lucky Mahjong — Match & Earn or comply with the law.
Trusted Vendors: Companies we engage to help run the game (for example, cloud servers, analytics platforms, and support software) may receive limited data. All are bound by contracts requiring data protection.
Legal Obligations
We may disclose your information if required by law, court order, or government regulation, or to protect the rights and safety of Ashton's, our players, or others.
Business Transactions
If Ashton's is involved in a merger, acquisition, or asset sale, your information may be transferred to the successor entity, subject to the same privacy protections outlined here.
We do not sell your data. We never sell, rent, or auction personal information to advertisers, data brokers, or any other third party.
Anonymized and aggregated usage statistics may be shared externally. These statistics contain no personally identifying information.
Reach our team at our support team — we respond within 30 days.
How Lucky Mahjong — Match & Earn Tracks Usage
Mobile apps use different tools than websites to measure usage. Here's how Lucky Mahjong — Match & Earn tracks performance and player behavior.
Analytics SDKs
We use third-party analytics SDKs (such as Firebase Analytics) that collect pseudonymous gameplay data. These SDKs identify your device — not your identity — to measure session data and app performance.
Advertising ID (Google Advertising ID): We may use your device's resettable advertising identifier for app attribution. This is a device-level ID that does not reveal your identity.
Your Controls
- - Android: Settings → Google → Ads → Opt out of Ads Personalization
- You can also reset your Advertising ID at any time in device settings
Performance Monitoring: Automated crash reporting collects technical logs (device state, app version) when errors occur. No personal content is captured in crash reports.
We do not use tracking data to serve behavioral advertising inside Lucky Mahjong — Match & Earn without your explicit consent.
Tracking questions? Contact our support team.
Children Under 13 — Privacy Notice
General Audience App
Lucky Mahjong — Match & Earn is a general audience application. It is not intended to be used by, and is not directed at, children under the age of 13.
Our Data Practices Regarding Children
Ashton's does not knowingly:
- Collect personal information from children under 13
- Contact children under 13 for marketing purposes
- Disclose personal information of children under 13 to third parties
Advertising Practices
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
If You Are a Parent
We understand that despite our intentions, children may sometimes use apps not designed for them. If you discover that your child under 13 has been using Lucky Mahjong — Match & Earn and you have concerns about data privacy:
- Contact us at our support team
- Describe your concern and provide your child's approximate usage period
- We will investigate and delete any data collected within 30 days
Your child's privacy is important to us, and we take all such reports seriously.
Your Legal Privacy Rights
Ashton's respects your data rights under applicable privacy law, including GDPR (EU/UK), CCPA (California), and similar regulations worldwide.
Core Privacy Rights:
| Right | What It Means |
|---|---|
| Access | See what data we hold about you |
| Correction | Fix inaccurate information |
| Deletion | Request data erasure |
| Portability | Get a copy of your data |
| Objection | Challenge certain uses of your data |
To Make a Request: Contact our support team or our support team. We'll confirm receipt within 5 business days and respond fully within 30 days.
If we process your data based on consent, you can withdraw that consent at any time by contacting our support team.
Privacy matters. Contact our support team to exercise any right described here.
Retention of Your Information
Data minimization includes keeping data only for appropriate periods. Here's how long Ashton's holds different categories of your information.
How Long We Keep Each Type of Data:
| Data Type | Retention Period |
|---|---|
| Account & gameplay | Duration of account, +30 days post-deletion |
| Support emails | 12 months post-resolution |
| Analytics & logs | 90 days |
| Purchase records | Up to 7 years (legal obligation) |
Requesting Deletion
You can request deletion of your data at any time by contacting our support team. We process deletion requests within 30 days.
Some data may be retained longer than standard periods where required by law, pending litigation, or regulatory investigation.
Where permanent deletion is not technically feasible immediately, data is anonymized as an interim measure before final deletion.
Data retention questions: our support team.
How We Protect Your Data
Ashton's takes the security of your information seriously. We use a range of technical and organizational measures to protect your data.
Technical Safeguards:
- Data in transit is encrypted using TLS (Transport Layer Security)
- Data at rest is stored with AES-256 encryption
- Secure cloud infrastructure with access controls
- Regular vulnerability scanning and penetration testing
Operational Security: We limit data access to staff who need it for their role, conduct background checks for relevant positions, and maintain data processing agreements with all third-party vendors.
Security Limitations: Despite our best efforts, no data transmission over the internet is 100% secure. We encourage you to use strong passwords, enable device authentication, and contact us immediately if you suspect unauthorized access.
Breach Notification: If a data breach occurs that is likely to harm your rights, we will notify you without undue delay and, where legally required, notify the relevant supervisory authority within 72 hours.
Security questions? Email our support team.
Third-Party Tools and Services
Lucky Mahjong — Match & Earn integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Firebase Analytics — Gameplay analytics and user behavior tracking: Privacy Policy
- Firebase Crashlytics — Crash reporting and app stability monitoring: Privacy Policy
- Google Play Services — Android platform services — leaderboards and achievements: Privacy Policy
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer — loads and displays ads from all integrated ad networks: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Questions about our third-party integrations? Contact us at our support team.
Advertising Partners
Lucky Mahjong — Match & Earn is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
- AdColony: Privacy Policy
- Tapjoy: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
Transferring Data Internationally
To provide Lucky Mahjong — Match & Earn globally, Ashton's may transfer data across borders. Here's how we ensure your data stays protected.
Our servers and third-party service providers are located in various countries, including the United States and the EU. Your data may be processed in any of these locations.
Transfer Protections: Where we transfer data from the EU or UK, we use Standard Contractual Clauses or other approved mechanisms under GDPR Article 46 to ensure adequate protection.
Our privacy standards apply globally. Your data receives the same level of protection in all countries where we operate.
Reach us at our support team for more on global data practices.
Privacy Policy Amendments
Ashton's may revise this policy from time to time. This section explains our update process and how we notify you.
We distinguish between material and minor changes. Material changes (new data practices, new data types, new third-party sharing) get prominent in-app notices. Minor corrections don't require separate notification.
Check the date at the top of this page to see when we last made changes. We keep a record of prior versions available on request.
Your Options: If you disagree with an updated policy, you may stop using Lucky Mahjong — Match & Earn before the changes take effect. Continuing to use the app after the effective date means you accept the updated terms.
Questions about this policy's update history? Email our support team.
Get in Touch — Privacy
Have a privacy question or want to exercise your data rights? Ashton's's team is ready to help.
Privacy inquiries → our support team
General support → our support team
When to Expect a Reply: Acknowledgment within 5 business days, full response within 30 days. We always keep you informed of progress.
To Help Us Respond Faster:
- Specify the right you're exercising (access, deletion, correction, etc.)
- Include your account email or username if applicable
- State your country or region
Privacy is our priority. Reach us at our support team.